In the era of the coronavirus pandemic, traditional human communication has undergone several significant changes. Most of the usual offline activities went online, which made it necessary to adapt to a completely new environment. Not spared the transition to the online sphere of small and medium-sized businesses. Companies are transferring interviews and negotiations to video conferencing systems, where the ease of perception of the multimodality of information flows is lost. In this paper, methods of helping the interviewer with an online interview were studied and a fundamentally new one was proposed – the method of emotional routing. Emotional routing includes the analysis of the audio stream of speech (intonation and semantics), the video channel (facial expression, look, posture, gestures), as well as the analysis of the context of changes in emotions over time. Based on an intellectual analysis of the context in which psycho-emotional changes in a person's state occurred, the method of emotional routing predicts the success of the outcome of dialogue, determined by parameters interactively set by the user.