2518-1092Research result. Information technologies2518-109210.18413/2518-1092-2017-2-3-11-171161SYSTEM ANALYSIS AND PROCESSING OF KNOWLEDGEMODELING INCIDENT MANAGEMENT PROCESSES IN THE INFORMATION SYSTEM IT-COMPANYMODELING INCIDENT MANAGEMENT PROCESSES IN THE INFORMATION SYSTEM IT-COMPANYKatkovKonstantin AleksandrovichKatkovKonstantin Aleksandrovichkkatkoff@mail.ruGakhovаNina NikolaevnaGakhovаNina Nikolaevnagahova@bsu.edu.ruShuvaevaEkaterina Yur`evnaShuvaevaEkaterina Yur`evnashuvaeva95@yandex.ruBelgorod State National Research University20172300

The article proposes an approach to solving the problem of automation of functioning of the existing incident management system. The analysis of the existing model of incident management, which is used in most companies. The results analysis of control incidents in the operation of the existing model of incident management to technical support. Applies mathematical apparatus of the theory of queueing systems, in mathematical models the problem of finding the minimum number of channels of the processing of applications under the given constraints. The algorithms for incident management.

The article proposes an approach to solving the problem of automation of functioning of the existing incident management system. The analysis of the existing model of incident management, which is used in most companies. The results analysis of control incidents in the operation of the existing model of incident management to technical support. Applies mathematical apparatus of the theory of queueing systems, in mathematical models the problem of finding the minimum number of channels of the processing of applications under the given constraints. The algorithms for incident management.

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